Conversational AI for Healthcare and Customer Engagement

13 Ottobre 2023

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AI Has the Potential to Advance Skills-First Hiring

Woebot, a chatbot therapist developed by a team of Stanford researchers, is a successful example of this. This is a paradigm shift that would be particularly useful when human resources are spread thin during a healthcare crisis. Conversational AI, on the other hand, allows patients to schedule their healthcare appointments seamlessly, and even reschedule or cancel them. At Haptik, we’ve already witnessed the success of this tech-driven conversational approach to raising public health awareness. The goal of implementing these virtual agents is not to replace doctors, but to assist them and their patients.

Alternatively, it could be achieved through a low-code integration which does not need coding support. Low-code development can be an attractive option for hospitals with limited budget as it can result in nearly 10 times the ROI of a back-end integration. But in healthcare, where it is often a life or death matter, the stakes are much higher.

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Recent research revealed that 50-70% of call center activity is related to health benefits. But considering that each such interaction typically costs $5-$15 (sometimes more) and also results in long wait times and unhappy customers, healthcare organizations have a serious problem on their hands. Get the latest insights on how conversational AI and automation are transforming the way teams work, while enabling cost savings and better user experience. Intent matters, said Byron Auguste, CEO and co-founder of the nonprofit “Don’t blame the tools, fix the rules,” he said. “They will train to hire, train to promote, encourage lateral movement, and offer upskilling and reskilling, which will become core to individual success,” he said.

If building your own product seems more beneficial to you, make sure to check Mind Studios’ expertise in creating custom healthcare solutions. Our Envol project is an app for people who suffer from chronic illnesses and injuries. According to our clients, it helps 37% of them to decrease stress, pain, or symptoms and 29% to feel motivated and inspired on a daily basis. The statistic shows that right now Envol is performing with more than a 40% retention rate among users, which makes us proud to have helped our clients reach their goals.

Regular chatbot vs. Conversational AI

The day to day operations of healthcare staff revolve more around treatment than prevention. If they can spend more time on prevention, they are effectively minimising the chances of patients coming in, and thereby able to spend more time on more serious cases. After treatment, patients can also often relapse into a condition and end up back at the hospital in a worse condition than before, for more intensive treatment. To give you an idea of the difference in timelines, consider a normal integration of a virtual assistant to an appointment system.

This will free up the care teams who can focus on treatment for the more critical cases and emergencies in the hospital. While there was a slow progression towards digitising healthcare services and introducing more virtual care technologies, the COVID-19 pandemic has accelerated this transformation. It has essentially changed how people perceive care and how healthcare institutions plan provide it. Conversational AI platform vendors, especially those experienced in working with multiple healthcare institutions, will generally have built up a specialised knowledge database in this domain. Leveraging this extended domain knowledge may help the bot cover a larger scope of queries and achieve a higher accuracy. This is also the stage where the bot is integrated with other systems like electronic medical health records, CRMs, omni channel systems and calendars to improve workflows.

Change Management

The most interesting aspect of the virtual waiting room technology is that it didn’t just help Banner patients get back to seeing their doctors. This technology is now deployed across a network of 300 clinics, supporting 1,500 physicians, and is used by tens of thousands of patients every month. This is a permanent change that is now part of the routine patient experience and patients have fully embraced it.

Read more about https://www.metadialog.com/ here.